6 Pickups & Deliveries
A Time slots
During your booking you will select an available pickup and delivery time slot. It is your responsibility to ensure your availability during those selected time slots.
B Estimated Timings
Pickup and delivery times are subject to many factors – some of which are outside of our control. Your selected time slots are estimates only and we shall not be liable for any delay.
C Delay Notifications
Any possible delay will be communicated to you by phone, email or other reasonable communication means available to us.
If you are not available during the confirmed time slot, you may appoint a representative for the handover of your items. This could be a relative, friend, hotel concierge, doorman or security guard.
E Waiting Period
Upon arrival you have 10 minutes to proceed and meet your laundry angel for the handover of your items. In order to avoid delays for subsequent customers, we cannot guarantee to wait longer than this grace period.
F Delivery Check
You or your representative need to carefully inspect your items during the delivery. In particular you will check your order items regarding item count and item condition.
Once a delivery has been accepted by you or your representative, MAMA WOSH will not be held liable for any loss or damage as a result. It is your sole responsibility to ensure the safety of your items hereafter.
H Additional Delivery
If we cannot deliver due to you or your representative being unavailable, we will need to rearrange an additional delivery. A reasonable fee according to our price list will be charged for each consequent delivery attempt.