What do I need to prepare for my pickup?
Avoid wet items
Try to hang dry wet items before putting them into a bag. This will reduce the typical damp smell.
Chances of getting back fresh smelling clothes are much higher. And the best part: the lesser the weight, the lesser you pay.
Separate new from old used items
Newly bought clothes tend to have color runs on the first washing. If possible, inform us about any new clothes and separate them. This will help to prevent color runs on the rest of your wash load and save your precious used clothes.
What’s the turnaround time for delivery?
The normal turnaround time for wash + fold delivery is 2 days for clothing items. For household items, mostly is 2 days. However, some items such as comforters that can’t be tumble dried, take a longer time to dry.
What’s the express delivery charges?
The turnaround time for express delivery is 24 hours and it’s 100% surcharge.
Can you remove stains for Wash + Fold items?
Wash + Fold is like any other machine wash service, washing with detergents. Stains can be removed with Wash + Fold. However, some stubborn stains such as oil, wine or blood stains must proceed with premium care. In such cases, we do recommend to proceed with Clean + Press.
Is ironing included for Wash + Fold?
Items under Wash + Fold will be machine washed, tubmle dried and folded. Ironing is not included.
Is there minimum order quantity?
Yes, the min. order quantity for Wash + Fold Clothing is 4kg. For Household items it’s 2kg.
Is there minimum order value?
Yes, the min. order value is RM25.